Aya's Contigo Privacy Policy

LAST UPDATED: [SEPTEMBER 17, 2026]

EFFECTIVE DATE: [SEPTEMBER 20, 2026]

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TABLE OF CONTENTS

1. INTRODUCTION

2. WHAT INFORMATION DO WE COLLECT?

3. HOW DO WE USE YOUR INFORMATION?

4. WHAT INFORMATION DO WE SHARE OR DISCLOSE?

5. YOUR RIGHTS REGARDING YOUR INFORMATION

6. ADDITIONAL POLICIES

7. NOTICE FOR RESIDENTS OF THE EUROPEAN ECONOMIC AREA, UNITED KINGDOM, OR SWITZERLAND
    

1) INTRODUCTION

 

This Privacy Policy explains how Vitala Global Foundation, as the organization responsible for Aya Contigo, collects, uses, discloses, retains, and protects personal information in connection with the Aya Contigo Services. We take individual privacy seriously and we endeavor to inform you of the uses that we have for information that we may obtain from you (collectively, “Personal Information”). We will take reasonable commercial steps to protect your privacy consistent with the guidelines set forth in this policy and with applicable federal and state laws. In this policy, "user," “your,” or "you" refers to any individual from whom we obtain Personal Information, whether as a result of the individual downloading Aya Contigo from the Google Play Store, the Apple Store, or any other online marketplace; using or creating an account with Aya Contigo; or participating in any other activities or accessing services through https://app.ayacontigo.com . As the manners in which we obtain Personal Information and our uses for Personal Information may change, we encourage you to return to and reread this policy from time to time. 
 

By accessing or using Aya Contigo, you acknowledge that you have read, understand, and agree to be bound by this policy. If you do not agree to the terms of this policy, do not use Aya Contigo.

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2) WHAT INFORMATION DO WE COLLECT?

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VOLUNTARY INFORMATION

 

Depending on how you use the Aya Contigo Services and what you choose to share, the information we collect may include:

• your name, email address, telephone number, WhatsApp identifier, or other contact information;

• demographic or cultural information;

• information relating to your pregnancy, reproductive health, care needs, or personal circumstances;

• messages exchanged with the Aya Care Companion team;

• images, documents, or other files that you choose to send through the chat;

• responses submitted through forms, questionnaires, or care journeys;

• language, region, communication preferences, and other information you provide;

• communications sent to us by email, web forms, WhatsApp, or other supported channels.
   

To the extent required by applicable law, we will obtain consent from you at the time we collect your Personal Information and prior to sharing your Voluntary Information with our trusted partners. You may refuse or decline to provide us with Voluntary Information, but that may limit our ability to provide you with certain services through Aya Contigo, or with information regarding our trusted partners who may be able to provide you with additional services.
 

CHAT INFORMATION
 

When you use Aya Contigo’s chat, we may create and maintain operational information associated with the interaction, such as conversation history, message status, channel of origin, care-journey status, tags used to organize or route conversations, and records showing whether a message was sent automatically or by a member of the Aya Care Companion team.

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This information helps us provide continuity of support, route and manage conversations, understand where a user is in an Aya Contigo journey, and maintain records of communications.

 

DEVICE INFORMATION

 

We may collect certain web tracking information about your device in connection with your access and use of Aya Contigo. When you use the Aya Contigo Services, we may collect technical and usage information such as device type, operating system, application version, browser type, IP address, approximate time zone, language settings, pages or screens viewed, feature interactions, timestamps, error information, and diagnostic or security logs.

We configure our analytics systems so that chat contents, pregnancy information, care-related information, uploaded files, and other sensitive information are not sent to Google Analytics or Firebase. Analytics may receive technical identifiers and product-use events that are not intended to directly identify you.
 

Cookies are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. To provide you with a more personal and interactive experience on our Site, we may use session cookies, which expire when you close your web browser. We may also use persistent cookies, which may remain on your computer for up to two years following your last visit to our Site, unless you remove them earlier. Cookies can generally be removed by following Internet browser help file directions. If you choose to disable cookies, some areas of our Site may not work properly. For more information, visit http://www.allaboutcookies.org.

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3) HOW DO WE USE YOUR INFORMATION?

 

PERSONAL INFORMATION 

 

We may generally use Voluntary Information for a variety of purposes including, but not limited to: maintaining and improving the quality or safety of Aya Contigo’s functions; reviewing and understanding demographic information related to Aya Contigo’s Users; ensuring appropriate information related to trusted partners is available to Users when necessary; soliciting feedback on your experience with Aya Contigo and our trusted partners; verifying your information; detecting security incidents that may compromise the confidentiality of Personal Information in our possession; and/or enforcing our legal rights or as required by applicable law or requested by any judicial process or governmental agency.
 

Additionally, we may use Device Information for specific purposes including, but not limited to: helping us screen for and prevent potential risk of fraud (in particular, through any IP address we collect from you); administering and optimizing Aya Contigo; generating analytics about how our customers browse and interact with Aya Contigo; assessing the success of our marketing and advertising campaigns; and/or storing your user preferences.
 

In accordance with applicable law, Aya Contigo will generally use only the minimum amount and scope of your Personal Information necessary to achieve the above purposes.

 

AGGREGATED INFORMATION

 

We may use and disclose information that has been aggregated or de-identified so that it is not reasonably capable of identifying an individual. We may use this information for research, evaluation, reporting, service improvement, public-health or social-impact analysis, and other purposes consistent with Aya Contigo’s mission.
 

We take reasonable steps designed to prevent de-identified information from being used to re-identify an individual.

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LOCATION AND MAP INFORMATION
 

If you choose to use our map feature, Aya Contigo may request access to your device’s location to help you find organizations and services near you. You can use the map without sharing your device’s location. We may collect information about the areas you search for on the map, such as the province or region, to understand where users are looking for services, measure how the map feature is used, and improve our resources and services. We use this information for analytics purposes.

 

EMAIL COMMUNICATIONS 

 

If you provide us with your email address, we may send you administrative and promotional emails, including newsletters. If you wish to opt out of newsletters and promotional emails, you may do so by following the "unsubscribe" instructions in the email.

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4) WHAT INFORMATION DO WE SHARE OR DISCLOSE?

 

PERSONAL INFORMATION

 

We generally will not share or disclose Personal Information with any third-parties, except in accordance with applicable law under the following circumstances:
 

· When you have consented to us sharing or disclosing your Personal Information.

· When the Personal Information is shared with or disclosed to a parent company, subsidiary, joint venture, or other entity under common control with us in order to achieve any of the purposes described in Section 3.

· Subject to the terms of a confidentiality agreement, in connection with, and for the purposes of, a business deal (or negotiation of a business deal) involving the sale or transfer of all or a part of our business or assets. These deals may include any merger, financing, acquisition, or bankruptcy proceeding.

· With a third-party contractor engaged to provide management, administrative, or support services on our behalf (a "Contractor") which require the Contractor to have access to Personal Information. In this instance, we enter into an agreement with the Contractor limiting the Contractor’s use of the Personal Information to the minimum amount necessary to perform the services; requiring the Contractor to report any suspected or actual breach of security or other incident related to the Personal Information to us; and requiring the Contractor to adhere to the same level of privacy requirements that are required of us by all applicable law. By accessing or using Aya Contigo, you consent to our sharing your Personal Information with our Contractors and to our Contractors’ use of your Personal Information in accordance with all applicable law, this policy, and the other terms and conditions applicable to Aya Contigo.

· To detect, prevent, or otherwise address security, fraud, or technical issues.

· To enforce our contracts and agreements (including this policy).

· To comply with legal obligations, processes or requests, or to protect or defend our legal rights.

· To ensure the personal safety of any individual, including our employees and/or agents, Aya Contigo users, or members of the general public.
 

WHATSAPP

If you communicate with Aya Contigo through WhatsApp, Meta may independently collect and process information associated with your use of WhatsApp in accordance with Meta’s own terms and privacy policies.

 

AGGREGATED INFORMATION

 

In our sole discretion, we may disclose any Aggregated Data that does not contain Personal Information to any third-parties for any reason.

 

NETWORK OPERATORS

 

Use of Aya Contigo may involve the use of third-party search engine operators or telecommunications carriers. These operators are not our Contractors, and any information that these operators collect in connection with your use of Aya Contigo is not a part of our collected Personal Information and is not subject to this policy. We are not responsible for the acts or omissions of these operators.

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5) YOUR RIGHTS REGARDING YOUR INFORMATION

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PRIVACY SETTINGS / RIGHT TO REMOVE
 

You may request access to, correction of, or deletion of Personal Information associated with you by contacting us at aya.app@vitalaglobal.org.
 

Deleting a conversation from the Aya Contigo interface may remove it from your visible chat history but may not have the same effect as submitting a request to delete your Personal Information. Where the applicable feature is enabled, Aya may retain a de-identified version of a conversation after removing or separating information that directly identifies you, for purposes such as security, service quality, evaluation, analytics, or research.
 

When we receive a valid deletion request, we will delete or de-identify the Personal Information covered by the request unless we are required or permitted to retain it for security, fraud prevention, legal compliance, protection of rights, or the establishment, exercise, or defense of legal claims.
 

We may request information reasonably necessary to verify your identity before responding to a privacy request. We will not request more information than is reasonably necessary for that purpose.

 

ACCESSING AND UPDATING THE INFORMATION

 

Aya Contigo will, to the best of our ability and in accordance with applicable law, allow you to access, review, correct, or add to your Personal Information held in our database. To do so, please contact us by email at aya.app@vitalaglobal.org.

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6) ADDITIONAL POLICIES

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SECURITY

 

We use administrative, technical, and organizational safeguards designed to protect Personal Information against unauthorized access, use, disclosure, alteration, loss, or destruction.
 

Core Aya Contigo conversation data, chat media, and care-journey information are stored in Google Cloud infrastructure located in Montreal, Canada. Safeguards described for the current platform include encryption of data at rest, encryption of data in transit using TLS, private database networking, role-based and least-privilege access controls, managed encryption keys, secrets management, access logging, and controlled deployment and review procedures.
 

Access to Personal Information is limited to authorized personnel and service providers who require access for their assigned responsibilities. Despite these safeguards, no system or Internet transmission can be guaranteed to be completely secure.

 

THIRD-PARTY ACTIVITY (INCLUDING LINKS AND COOKIES)

 

Aya Contigo may contain links to external websites, cookies, or other materials from, or which may be operated by, parties other than Aya Contigo. The information practices and privacy policies of these parties may be different than ours. Aya Contigo is not responsible for any actions or omissions by these third-parties. This policy applies only to Personal Information collected through Aya Contigo.

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DATA RETENTION
 

Unless you ask us to delete your Personal Information sooner, we will maintain it until such time that we determine, in our discretion, that (1) it is no longer necessary for any purpose for which Aya Contigo may use it in accordance with this policy; and (2) may be destroyed or deleted in accordance with applicable law.

DO NOT TRACK
 

We do not respond to Do Not Track (DNT) signals or requests. DNT is a web browser setting that informs a website that you do not want to be tracked.

AMENDMENTS
 

Aya Contigo will review this policy from time to time and may modify or amend it as necessary to comply with applicable law. We may also update the Policy to reflect changes to our practices or for other operational reasons. If we make any material changes to how Personal Information is collected, used, disclosed, or transferred, we will notify you of these changes by modifying the version of this policy, which is available for your review on Aya Contigo and its website (https://www.hola.ayacontigo.org/privacidad ). Accordingly, we encourage you to review this policy from time to time. Notwithstanding any modifications we may make, all Personal Information will be treated in accordance with the version of the Policy that is/was in effect at the time the Personal Information was collected, unless we obtain your consent otherwise.
 

QUESTIONS AND COMPLAINTS

 

If you have any questions or wish to submit a complaint about how we have processed any Personal Information, or to contact us for any other related reasons, please contact us by email at aya.app@vitalaglobal.org. We will deal with your complaint or request as soon as possible, and without prejudice to you. In addition to submitting a complaint to us, you may of course also file any complaint with a relevant government agency or authority in the state or jurisdiction in which you live or work.
 

CHILDREN
 

The Children’s Online Privacy Protection Act imposes certain requirements on operators that have actual knowledge that they collect Personal Information from children under 13 years of age. Aya Contigo does not knowingly collect or maintain Personal Information from persons under 13 years of age through Aya Contigo, and no part of Aya Contigo is directed at persons under 13. If you are under 13 years of age, please do not use Aya Contigo. If we learn that Personal Information of persons less than 13 years of age has been collected without verifiable parental consent, Aya Contigo will delete the Personal Information.

 

APPLICATION ACCESS FROM OUTSIDE CANADA
 

​Aya Contigo’s core databases containing conversation, chat media, and care-journey information are hosted on Google Cloud infrastructure located in Montréal, Canada. Personal information is processed in accordance with applicable privacy and data protection laws in the jurisdictions in which Aya Contigo operates. Those who choose to access Aya Contigo do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules, and regulations. We may limit Aya Contigo’s availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion. We do not represent or warrant that Aya Contigo, or any part thereof, is appropriate or available for use in any other jurisdiction. If you choose to access or use Aya Contigo, you consent to the use and disclosure of information in accordance with this policy and subject to such laws.
 

7) NOTICE FOR RESIDENTS OF THE EUROPEAN ECONOMIC AREA, UNITED KINGDOM, OR SWITZERLAND

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We do not market our services to residents of Europe, the United Kingdom (UK), or Switzerland, and are not subject to Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of Personal Information and free movement of Personal Information, known as the General Data Protection Regulation (“GDPR”). If you reside in the European Economic Area (“EEA”), UK, or Switzerland, please be aware that if you voluntarily provide us with any Personal Information, that information will be transferred from your location to data centers located in Canada for processing, and this transfer will be deemed to have been made with your consent.
 

Although we are not subject to the GDPR, we will generally make commercially reasonable efforts to honor your data privacy rights upon request, subject to certain limitations. If you reside in the EEA, UK, or Switzerland, you have the right, as applicable under the GDPR, to the following:
 

· Request an accounting of Personal Information that we possess that pertains to you in an electronically portable format.

· Request that we correct or update Personal Information that pertains to you.

· Request that we delete Personal Information that pertains to you.

· Fully or partially withdraw your consent to the collection, processing, and/or transfer of your Personal Information.
 

If you believe we are unlawfully possessing your Personal Information, you have the right to complain to your local data protection supervisory authority. You can find contact details here: https://edpb.europa.eu/about-edpb/board/members_en.

To request an accounting of your Personal Information, a correction or update to your Personal Information, deletion of your Personal Information, or to withdraw your consent to the collection, processing, and/or transfer of your Personal Information, please contact us by email at aya.app@vitalaglobal.org. Once we receive your request, we will no longer process your Personal Information for the above purposes unless there are legitimate grounds for further processing which override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims.